Refund policy

Returns and refunds

Last updated: October 5, 2026

30-day return requests

You may request a return within 30 days after your item is delivered. Email support@vitalmotionwellness.shop with your order number, the item, and the reason for the return. Please contact us before sending an item back.

Condition of returned items

For a change-of-mind return, items must be unused, unworn, and in their original condition, with original packaging, tags, and included accessories. Supplements, food or nutrition products, and personal-care products must be unopened with any original safety or hygiene seals intact. Opened or used consumable and personal-care products are not eligible for change-of-mind returns. This does not limit remedies for damaged, defective, incorrect, or unsafe products, or rights provided by applicable law.

Return instructions and fees

For approved returns, we coordinate the return instructions and label with the supplier. Do not ship to our store contact address or an address on the package unless we instruct you to do so. Different suppliers may require separate packages. We do not charge a restocking fee or return-label fee for approved returns.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include a description and, where available, photos of the item and packaging. We will work with you and the supplier to arrange an appropriate resolution.

Refunds

We will notify you about the outcome of your return after the returned item is received and reviewed. Approved refunds are issued to the original payment method. For supplier-fulfilled returns, our refund workflow normally follows the supplier refund; contact us if a return or refund is delayed so we can resolve it. Your bank or card provider may take additional time to post a refund. Original shipping charges are not refunded for change-of-mind returns; shipping charges relating to damaged, defective, or incorrect items are reviewed as part of the resolution and refunded where required by law.

Exchanges and cancellations

Contact us for help with an exchange. Availability depends on the item and supplier. To request an order cancellation or change, contact us promptly. We will check whether it is still possible; once fulfillment has started, an order may need to follow the return process.

Your consumer rights

This policy does not exclude or reduce any rights or remedies that cannot be waived under applicable consumer law. Any mandatory cancellation, return, or refund rights apply in addition to this policy.